We use your information to respond to enquiries, survey properties, prepare quotations, complete agreed work and manage the customer relationship. We do not sell personal information.
Who We Are
Glanville Landscapes is a trading style of Glanville Exterior Cleaning Ltd. The company is responsible for deciding how and why your personal information is used.
Contact: 07943 768 996 or info@glanville-landscapes.co.uk.
Information We Collect
Depending on how you contact us and the work being discussed, we may collect:
- Your name, phone number, email address and preferred contact method.
- Your property address, postcode and access information.
- Details about the service, property condition, desired result, budget and timeframe.
- Photographs or videos you send to us or allow us to take during a survey or project.
- Correspondence, survey notes, quotations, contracts, invoices, payment records and aftercare information.
- Commercial contact information, site requirements, procurement information, RAMS-related details and relevant communications.
- Basic website, device, traffic-source and page-usage information where generated by hosting, security, cookie-preference technology or Google Analytics after consent.
Please do not use the website forms to send health information, identity documents, financial account details or other information that is not necessary for your project.
How We Use Your Information
- To acknowledge and respond to your enquiry.
- To assess suitability, arrange an onsite survey and understand the required outcome.
- To prepare, discuss and administer an itemised quotation.
- To schedule and deliver agreed work, communicate changes and complete the final walkthrough.
- To manage payments, accounts, insurance, warranties, complaints and legal obligations.
- To prevent spam, misuse and security incidents.
- To request a review or discuss related aftercare where this is reasonably connected to completed work.
- To send optional marketing only where we have the appropriate permission or another lawful basis.
Operational photographs may be taken to record condition, progress, access, workmanship and completion. We will seek permission before publishing an image that identifies you or your property.
Our Lawful Bases
| Lawful basis | When it may apply |
|---|---|
| Contract | Taking steps at your request before entering a contract, preparing a quote and delivering booked work. |
| Legitimate interests | Running and improving the business, maintaining project records, preventing fraud or spam, managing customer relationships and protecting legal rights, where those interests do not override your rights. |
| Legal obligation | Keeping records and complying with tax, accounting, insurance, health and safety or other legal duties. |
| Consent | Where we specifically ask for it, including certain marketing, publication of identifiable project imagery, or non-essential cookies. |
Who We May Share Information With
We only share information where it is reasonably necessary. Recipients may include:
- Web3Forms, which receives website form submissions and delivers them to the Glanville business inbox.
- Google Analytics, which processes website usage information only after analytics consent.
- Website hosting, email, file-storage, communications and security providers.
- Employees and trusted subcontractors who need appropriate project information to complete the work.
- Accountants, insurers, payment providers, professional advisers and debt-recovery services where relevant.
- Regulators, courts, law-enforcement bodies or public authorities when required by law.
Web3Forms has its own privacy policy, and Google explains its privacy practices. Some technology providers may process information outside the United Kingdom. Where required, we expect providers to use recognised safeguards for those transfers.
We do not sell or rent your personal information.
How Long We Keep Information
We keep information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, insurance and dispute requirements.
- Unsuccessful or unprogressed enquiry information is normally reviewed and deleted or minimised after up to 24 months.
- Customer, contract, invoice and project records may normally be retained for up to six years after the relevant relationship or accounting period.
- Marketing consent and objection records may be retained so that we can respect your preferences.
- Information connected to an active complaint, guarantee, insurance matter or legal claim may be kept for longer where necessary.
Retention periods are reviewed and information may be deleted earlier when it is no longer needed.
Security
We use reasonable organisational and technical measures to protect personal information, including limited access to business accounts and reputable service providers. No internet or email transmission can be guaranteed completely secure, so please send only the information needed for your enquiry.
Your Data Protection Rights
Depending on the circumstances, you may have the right to ask us to:
- Provide a copy of your personal information.
- Correct inaccurate or incomplete information.
- Delete information where there is no continuing reason to keep it.
- Restrict or object to certain processing.
- Transfer information you provided in a portable format where applicable.
- Withdraw consent where processing relies on consent.
These rights are subject to legal conditions and exemptions. We may need to confirm your identity before acting on a request. We will not charge a fee in most cases.
Cookies And Analytics
Google Analytics is used only after a visitor accepts analytics cookies. It helps Glanville understand website visits, traffic sources, page usage, contact clicks and completed enquiry forms. It is not intentionally used to collect names, email addresses, phone numbers or form-message contents. Read our Cookie Policy to see the cookies used and change your choice.
Questions, Requests and Complaints
Email info@glanville-landscapes.co.uk, call 07943 768 996, or write to Glanville Exterior Cleaning Ltd, 1 Hewett Lea, Bracknell, England, RG12 8DJ.
If you remain unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office. We would appreciate the opportunity to address the issue first.
Changes To This Policy
We may update this policy when our services, suppliers or legal responsibilities change. The current version and its update date will remain available on this page.