Clear Terms, From Survey To Handover

About These Terms

“Glanville”, “we”, “us” and “our” mean Glanville Exterior Cleaning Ltd, trading as Glanville Landscapes. “You” means the customer named in the quotation.

Nothing in these terms removes or restricts rights that cannot legally be excluded, including a consumer’s statutory rights.

Surveys And Scope Of Work

Information provided before a site visit helps us plan the survey but does not replace an onsite assessment where one is required. Our quotation is based on the areas reasonably visible and accessible at the time of survey and on information supplied by you.

We will describe the agreed work, expected method and material inclusions in the quotation. Anything not included in that scope is excluded unless later agreed in writing.

Quotations And Formation Of The Contract

• A quotation remains valid for the period stated on it. If no period is stated, it may be withdrawn or revised before acceptance.
• A website enquiry, survey request or estimate is not itself a booking or contract.
• A contract is formed when we confirm acceptance of your booking after you accept the quotation and pay any deposit or first-stage payment identified in it.
• The quotation, these terms and any written variation together form the contract.
• Images, sketches, quantities and timescales are indicative unless the quotation expressly states they are fixed.

Price, Deposits And Payment

• The price and any applicable VAT will be shown in the written quotation or invoice.
• Deposits and stage payments are used where stated in the quotation, particularly for landscaping, materials, hired access equipment or larger projects.
• Payments must be made by the dates or project stages shown in the quotation or invoice.
• We may pause ordering, scheduling or work if an agreed payment is overdue.
• Materials specially ordered for your project may require payment before ordering and may not be returnable.

For business customers, we reserve rights available under the Late Payment of Commercial Debts legislation where applicable. We will not apply charges to consumers that are unfair or prohibited by law.

Your Responsibilities

You agree to:

• Confirm that you own the property or have authority to instruct the work.
• Provide accurate information about the property, surfaces, services, known defects, boundaries, drainage, utilities, asbestos and access restrictions.
• Provide safe and reasonable access at the agreed time, including access to water or electricity where the quotation says it is required.
• Move vehicles, furniture, planters, fragile items and other obstructions unless their movement is included in our scope.
• Keep children, pets, residents, staff, tenants and visitors away from the working area as instructed.
• Obtain any permissions, consents, licences or approvals for which the quotation makes you responsible.

We are not responsible for delay or additional cost caused by missing access, inaccurate information or permissions you were responsible for obtaining.

Changes And Unforeseen Conditions

Landscaping work can reveal conditions that were not reasonably visible during the survey, including failed substrates, hidden services, unstable ground, defective pointing, loose tiles, damaged drainage or unsuitable previous work.

If this happens, we will explain the issue and, where practical, provide a written variation covering the change in price and programme before additional work proceeds. We may carry out limited urgent work without prior approval where reasonably necessary to make the site safe or prevent immediate damage, and will contact you as soon as practical.

Dates, Weather And Delays

We plan work carefully, but dates can be affected by weather, drying conditions, material availability, access equipment, supplier delays, hidden conditions, safety issues and events outside our reasonable control. Unless the quotation expressly states otherwise, start and completion dates are estimates rather than guarantees.

We will communicate material changes and rearrange weather-dependent work where reasonably necessary.

Cancellation And Rescheduling

Your statutory cancellation rights

If you are a consumer and the contract was agreed wholly at a distance or away from our business premises, you may have a legal right to cancel within 14 days of entering the contract. We will provide any additional cancellation information required for the particular booking.

If you expressly ask us to begin within that period and later cancel, you may have to pay a reasonable amount for work already supplied. If the service is fully performed during the cancellation period following your express request and acknowledgement, the statutory cancellation right may end.

Project cancellation or postponement

Outside any statutory cancellation right, tell us as early as possible if you need to cancel or reschedule. We may retain or charge reasonable amounts for work completed, non-refundable materials, plant, permits, subcontractors, administration and other costs already committed specifically for your project.

Cancellation by Glanville

We may suspend or cancel work where the site is unsafe, required access or permissions are missing, a payment is overdue, instructions would be unlawful or professionally inappropriate, or circumstances outside our reasonable control prevent performance. We will explain the position and account fairly for payments and reasonable costs.

Workmanship, Completion And Guarantees

We will perform services with reasonable care and skill. At completion, we will invite you to take part in a final walkthrough where practical. Please raise visible concerns promptly so we can inspect and, where appropriate, put them right.

Any guarantee applies only where it is expressly included in the written quotation. Its duration, coverage, maintenance requirements and exclusions will be explained there. Natural weathering, regrowth, staining from external sources, movement, customer damage, third-party work and defects in the underlying property are not guaranteed unless the quotation specifically says otherwise.

Colour and finish can vary across aged, porous, repaired or natural materials. Natural materials vary in colour, texture and finish. Landscaping work does not correct hidden structural or ground defects unless the quotation specifically includes that work.

Photographs And Project Records

We may take photographs or video to record pre-existing condition, access, progress, completed work and safety matters. We will seek permission before using identifiable customer or property imagery for marketing. Our handling of personal information is explained in the Privacy Policy.

Liability

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for:

• Pre-existing defects, deterioration or weakness that was not caused by our work.
• Loss caused by inaccurate information, your failure to follow instructions, or work by another contractor.
• Indirect or unforeseeable loss, or business losses suffered by a consumer.
• Delay or failure caused by events outside our reasonable control.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights or anything else that cannot legally be limited.

For commercial customers, any project-specific liability provisions stated in the accepted quotation take precedence to the extent permitted by law.

Questions And Complaints

Please contact Isaac promptly at info@glanville-landscapes.co.uk or 07943 768 996, describing the issue and providing photographs where useful. We will review the project records, arrange an inspection where appropriate and aim to agree a fair resolution.

Other Important Terms

• If one provision is unenforceable, the remaining provisions continue to apply.
• A delay in enforcing a right does not waive that right.
• You may not transfer the contract without our written agreement. We may use employees and trusted subcontractors while remaining responsible for the agreed service.
• English law applies. Consumers retain any mandatory right to bring proceedings in another UK jurisdiction where applicable.